CUSTOMER SERVICE SUPPORT
Please Note -
TDS refunds take a minimum of 15 business days to be processed. For more details, click here.
Credit score related concerns may take up to 7 business days to be resolved, as the matter needs to be raised to different credit information companies.
All other matters take around 7 days to be resolved, however in most cases we close all concerns within 2 working days.
All information / communication is sent only to the registered mobile number or the email address updated in our system. In-case you need to change or correct your details, we request you to contact us via the details mentioned above.
In-case you haven’t received any revert from us, we request you to call us and confirm your email address or check your junk or spam folders.
We apologize if your concern has not been resolved. Let us assure you that all cases are regularly reviewed to ensure customer satisfaction.
For documents such as:
You may either log-in to the customer portal or call us on 18004195565 / 9820655655 and use the self-help IVR option to have the document mailed to your registered email address. If you are still unsuccessful, please do not hesitate to contact us. As a process we send the loan statement on the registered email addresses daily. We request you to ensure your email address is correctly updated in our system or check your junk or spam folder for the document.
NeoGrowth Credit Pvt. Ltd.
503, Tower 2B,
One India Bulls Centre,
841 S.B. Marg,
Mumbai – 400 013, India
Phone: +91 22 4921 9999