Area Collection Manager

Delhi, Bangalore, Chennai

Key Responsibilities

  • Track daily micro level collections of each merchant and identify risks.
  • Identify Merchant’s daily collection process at his shop through Mystery/Secret Shopping.
  • Prepare account reconciliation statement on regular basis.
  • Send daily collection reports to the concerned reporting head.
  • Resolve service issues of clients by coordinating with relevant departments.
  • To regularly visit delinquent customer / merchant for the updation of overdue amounts.
  • To effectively manage all customer/ merchant related complaints and issues.
  • Managing a group of 4-5 team members

Qualification

  • Minimum 6-10 years relevant experience needed. Collection of consumer loans/ small business loans.
  • Minimum a graduate (in any field).
  • Preferably a DRA (Debt Recovery Agent) certified professional.
  • Good knowledge of Computers (MS Office, email communication)

Skills Set & Experience

  • Should be presentable with good communication skills.
  • Good hold over language -English and local language.
  • Should have knowledge of the Collection Process.
  • Should have Experience in Field/Corporate Collections.
  • Professional approach towards the Customer.
  • Ability to command authority but humble and sincere in behaviour.
  • Good convincing skills.
  • Aware of Collection Code of Conducts.
  • Acquainted with the geographical spread of the local area.


Mandatory to have a 2 wheeler/ 4 wheeler